I've recently started reading The Customer Success Economy and chapter 8 is all about how CEO's need to be heavily involved in Customer Success despite their already demanding schedules. Nick Mehta (CEO of Gainsight) shares some of things he has done to be a more customer-centric CEO.
I'm curious, for anyone here that have been CEO's or executives before CS was such a common phrase, what have you done to make CS more of a priority not only for yourself but for your organizations?
