How are you using to combat churn in your organisations?

BaAvl

I’m moving into a CS Ops role and starting to look at CS tools.

If you’re using Gainsight, ChurnZero, or something similar — how is it actually going?

What did you choose and why?

What do you like about it day to day?

What’s annoying, clunky, or way more complicated than it should be?

Anything the sales demo definitely didn’t prepare you for?

And honestly — if you could design the “perfect” CS tool, what would it do differently?

Would really appreciate real experiences from people who live in these tools, not sales takes.