Champion's View of Negative Comments to Feedback

Jay Thonour · 2020-06-12T04:15:00+00:00

Great discussion during the #CSleadershipofficehours 11 Jun 2020. This was posted on Linkedin, @Jay Nathan , suggested I post this here as well. Sometimes, I have found my customer champions worried about negative comments more than us, as part of feedback gathering. A considerable amount of effort was spent, convincing…