Session 6 | Leading indicators for churn

[Deleted User] · 2020-05-10T19:16:00+00:00

What are the leading Indicators of churn that you're looking to Identify? * Relationship breadth * Relationship quality * Engagement (product, community, content) * Industry / Use Case Fit * Business Health * Presence of Competitor * Product & Support Performance How are you tracking customer health and risk? * Mainly…