Chat bots to proactively engage with your users
I wanted to share a recent success using Chat Bots to reduce some of the work off of my CSMs plate and learn how others may be using chat bots in a similar fashion and the results you've seen.
We are focused on getting Customer Interviews and we have Intercom as a way to communicate with users right inside the product. We recently launched a new feature and I targeted our Power Users with the message below.
The message had a 21% reply rate and out of the replies, 78% of the users agreed to the meeting.
What open rates do you see for chat bots messages? Any other successful use cases you've implemented using chat bots?
You are one of our power users and that is why we want to hear from you about ways we can improve our templates for your workflow.
Would you be open to a 15 minute call with us to share feedback?
You can simply reply to this chat. Thank you in advance for your time.
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