Let's talk roadmaps! Has anyone had success in creating a CS roadmap for 2020? (9+ months at a time

Comments
-
Not sure if this will be helpful, buy here's a template roadmap that may be a good starting point:
Typical Customer Success Roadmap 0 -
Yes - This was one of the first things I did when I joined to align all my stakeholders and teams. Also, it was a way to forcefully prioritize the way that I rolled out thoughtful changes. Happy to chat in greater detail.
0 -
Awesome, would love to chat! my email: [email protected]
0 -
thanks, Jay! Is this for a 1+ year CS maturation model?
0 -
Yes definitely! Delivered 2019 CS roadmap and a bit late to the party for our 2020 one. To start, we break down CS into three tranches - knowing our customers, enabling our customers, and helping them achieve their business goals. To get buy-in from the team and drive alignment, we then split the team into three working groups who then focus on building their plans for each micro-roadmap. They then present to me and the rest of the team. Best ideas get synthesised into CS roadmap and socialised around the business to link into other business goals.
Not a roadmap per se, but helpful overview of foundational and more advanced intiatives:
0 -
@Gautam Sawhney @Jung Kim Can you report back after the conversation? Would love to hear what some of the takeaways were so we can document them for the group. If there are materials that are sharable that would be great to post here as well.
0 -
For sure! I'm on a quest for a CS maturity model that works for the company at our stage/industry and is based off of a product-driven company. I'll keep you posted on my findings. @Gautam Sawhney - let me know if you'd like me to reach out to schedule some time. Looking forward to it!
0 -
Hey Alex, so great! What do you think is the timeframe for these? Any chance you'd want to chat about the lower/more detailed levels of these?
0 -
Yes happy to! Time frame for each item? I'd say 1-2 years if you're sprinting
0
Categories
- All Categories
- 132 GGR Cafe
- 172 CS Conversations
- 960 CS Operations Conversations
- CS Org Conversations
- 205 CS Technology
- 648 Customer Journey
- 274 Digital CS (Engagement Programs)
- 32 Industry Insights
- 90 Metrics & Analytics
- 17 Value Realization
- 191 Strategy & Planning
- 15 Future Customer Success Professionals
- 7 Supporters of Gain Grow Retain
- 1 Gain Supporters
- 2 Higher Logic Vanilla
- 1 Totango
- 2 Grow Supporters
- 2 Catalyst
- 1 ChurnZero
- 4 Retain Supporters
- 1 Northpass
- Interested in Supporting Gain Grow Retain?
- Contact Us
- 17 Welcome to the Community
- 157 Job Board
- 173 Customer Success Leadership Community