I am interested in sharing learnings on using OKRs for measuring your success and development as a C

O: Renew, Expand and Upsell my Portfolio
KR: Maintain an individual net revenue retention rate above 66%
KR: Increase the upsell and expansion dollars from 1% to 2% of my portfolio
O: Customers understand how to get the jobs they want done and value they seek from our product
KR: Increase customer satisfaction ratings on support calls from 70% to 85%
KR: Implement joint success plans with 10 key accounts
O: Becoming a Novice to a Solid CSM
KR: Complete 4 EBRs for my most strategic customers
KR: High satisfaction reported from customers on 3 Executive training calls
Comments
-
Kudo's for this Pam! Have you developed those OKR's out of your own initiative or has it been recommended to do from above?
0 -
Hi Marijn, I developed these OKRs on my own ( although full disclosure I do CS for an OKR product), the direction from above is on our Annual Company Goals for me to have a line of sight on how I can contribute.
0
Categories
- All Categories
- 132 GGR Cafe
- 172 CS Conversations
- 960 CS Operations Conversations
- CS Org Conversations
- 205 CS Technology
- 648 Customer Journey
- 274 Digital CS (Engagement Programs)
- 32 Industry Insights
- 90 Metrics & Analytics
- 17 Value Realization
- 191 Strategy & Planning
- 15 Future Customer Success Professionals
- 7 Supporters of Gain Grow Retain
- 1 Gain Supporters
- 2 Higher Logic Vanilla
- 1 Totango
- 2 Grow Supporters
- 2 Catalyst
- 1 ChurnZero
- 4 Retain Supporters
- 1 Northpass
- Interested in Supporting Gain Grow Retain?
- Contact Us
- 17 Welcome to the Community
- 157 Job Board
- 173 Customer Success Leadership Community