I am interested in sharing learnings on using OKRs for measuring your success and development as a C

Pam Mantaring

O: Renew, Expand and Upsell my Portfolio

KR: Maintain an individual net revenue retention rate above 66%

KR: Increase the upsell and expansion dollars from 1% to 2% of my portfolio

 

O: Customers understand how to get the jobs they want done and value they seek from our product

KR: Increase customer satisfaction ratings on support calls from 70% to 85%

KR: Implement joint success plans with 10 key accounts 

 

O: Becoming a Novice to a Solid CSM

KR: Complete 4 EBRs for my most strategic customers 

KR: High satisfaction reported from customers on 3 Executive training calls

 

 

Marijn Verdult

Kudo's for this Pam! Have you developed those OKR's out of your own initiative or has it been recommended to do from above? 

Pam Mantaring

Hi Marijn, I developed these OKRs on my own ( although full disclosure I do CS for an OKR product), the direction from above is on our Annual Company Goals for me to have a line of sight on how I can contribute.