What's your risk process for lower ARR / tech touch / digital led customers?
Looking for some feedback on risk process for high volume, low ARR customers!
Currently, our risk process for all customers is:
- Create risk CTA in Gainsight (or any platform that provides your team visibility that this account is at risk)
- Provide weekly update on the risk account:
- What we've done so far
- Next steps
I'd love to scale this effectively when you have a high volume of customers.
Any thoughts or advice on how to manage the risk process for a lot of customers?
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