What's your risk process for lower ARR / tech touch / digital led customers?

Alex Tran · 2020-07-21T03:08:00+00:00

Looking for some feedback on risk process for high volume, low ARR customers! Currently, our risk process for all customers is: * Create risk CTA in Gainsight (or any platform that provides your team visibility that this account is at risk) * Provide weekly update on the risk account:* Background * What we've done so far *…