Hi Everyone,
I'm curious if any of you have any playbooks or can point to any solid resources on what Jake from Skaled recently mentioned on the GGR Podcast.
Specifically - the challenges to overcome are
- how best to get customers back into conversations when they've gone quiet?
- how to extend deeper across a customer organization so that you have more than a single-point-of-contact?
We are running much of the standard playbooks related to Topic 1 such as cold-email, Linkedin Outreach, touching base with other stakeholders within the organization, leveraging a QBR to entice re-engagement, offering to share custom reports in a call if they have time etc.
Curious if you all have anything defined around these areas and would love to hear.
Thanks!