Customer Success Role Popularity Articles

Matt Myszkowski

Hi All - a quick ask....

Can anyone point me in the direction of recent articles quoting stats around the popularity of the Customer Success Manager roles/function?

I can see a few from 2017-2018 but nothing much more in the last 12 months, and nothing this year.

Thank you in advance! 

Sanjeev

@Matt Myszkowski  I've not come across many in the last 12 months. I've seen some in Q1 2019. Here is one such article: https://www.cnbc.com/2019/01/09/15-of-the-most-promising-jobs-in-the-us-in-2019-according-to-linkedin.html

Brian Hartley

Here is one from November '19: https://hbr.org/2019/11/what-is-a-customer-success-manager 

Which references this article https://blog.linkedin.com/2019/january/10/linkedins-most-promising-jobs-of-2019

 

cc @Matt Myszkowski 

Matt Myszkowski

Thanks both - seems to be a distinct lack of anything since 2019.

Is the novelty of the CSM wearing off!? Or is it just a "normal" job now?

Brian Hartley

I think it is time for you, @Matt Myszkowski , to pen a new piece and submit to the Financial Times!

Matt Myszkowski

:-)