Customer Success Role Popularity Articles

Matt Myszkowski
Member Posts: 143 Expert




Hi All - a quick ask....
Can anyone point me in the direction of recent articles quoting stats around the popularity of the Customer Success Manager roles/function?
I can see a few from 2017-2018 but nothing much more in the last 12 months, and nothing this year.
Thank you in advance!
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Comments
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@Matt Myszkowski I've not come across many in the last 12 months. I've seen some in Q1 2019. Here is one such article: https://www.cnbc.com/2019/01/09/15-of-the-most-promising-jobs-in-the-us-in-2019-according-to-linkedin.html
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Here is one from November '19: https://hbr.org/2019/11/what-is-a-customer-success-manager
Which references this article https://blog.linkedin.com/2019/january/10/linkedins-most-promising-jobs-of-2019
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Thanks both - seems to be a distinct lack of anything since 2019.
Is the novelty of the CSM wearing off!? Or is it just a "normal" job now?0 -
I think it is time for you, @Matt Myszkowski , to pen a new piece and submit to the Financial Times!0
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:-)0
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