What does a Customer Success Manager do? ?
I know most of us here are experienced professionals, but I still wanted to understand how the role in itself differs across Geos, companies, etc.
After witnessing many iterations, I’ve tried to define it based on my experiences so far...
Here goes my first try -
?As CSMs, you represent your company to the customer and the customer to your company.
?We handle post-sale customer engagement, employ a proactive and consultative approach to understanding and empowering their business goals.
?We help deliver customer outcomes which thereby results in value recognition!
?Empathy >>> Transactional Mindset
?People >>> Product >> Processes
?We drive customer centricity within the company & help them achieve their desired outcomes ?
What did I miss?
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