Morning all,
I am currently creating our companies NPS strategy and looking to get this live. I am a big fan of the NPS survey being quite too the point with "Would you recommend us to a friend or colleague?" and keeping it quite short. Giving the option for free text feedback.
To give context I am also implementing a VoC program for product improvement feedback and CSAT surveys at lifecycle milestones.
I am keen to know what others have done previously that has worked well/hasnt worked well.
Thanks in advance!