How do the CSMs access a customer's instance?

Karthik KV · 2020-08-19T06:41:00+00:00

What is the best practice being followed when it comes to access to a customer's instance? - How many customer instances does each CSM have access to? - What role and permissions does the CSM have when accessing a customer's instance? - Is the CSM listed as one of the users in a customer's instance? Is the customer aware…