Hi @Jared OrrNice thinking, I too like to simplify things. I may play devil's advocate for the sake of good learnings...User adoption and retention can be quantifiable (using metrics) but "Satisfaction" can't. Satisfaction seems to be subjective which is always a tough one and not simple at all. I'd also think that satisfaction would be a bi-product of a good strategy for pillars 1 & 3?
Can you elaborate a bit more on these pillars? How does thinking about the plan with these as a starting point help you?Jarren