Hello wonderful GGR community!
I need your help: Any tips on what has proven to be successful in reactivating your churned users? When to reach out to them? I would love to hear your experiences on this.
Thanks a lot!
Thanks for the input Matt! Having a survey with a simple rating sounds like a good approach for collecting exit data, although the reasons for why they left are not disclosed. Also, love the concept of "Net Win-back Score".
I am curious, would you argue that sales is better equipped for handling the win-back of churned accounts or the CS team?