Hi, On a monthly basis, I do a full read-out on Customer Success to our company's leadership team…including our CEO. Lately, I feel my sessions have become more of a status update. I am trying to turn it into a more actionable meeting, as well as demonstrating the impact that CS is having on the business. I currently cover the following topics:
ARR, Renewal Rate, NRR, Risk Matrix across companies, Health Score summary, customer break-out/deep dives, usage metrics, & future initiatives. Additionally, I am trying to modify my health score so I have an element/score that shows that client's value to my company (both financially & non-financially). Appreciate any feedback.