Good Morning, I received an email from a fellow CS Leader who is looking for advice on how the Leadership Team within their organization should be compensated.
See the snippet below:
My company is moving to a model where CS is holding renewal responsibility in 2021. Our leadership team is in agreement that our CSMs should receive commission for renewals. My question is what about the leadership team? Is it common that CS leaders would get commission? Or is a bonus based on a specific renewal rate more common? I am a regional manager with 9 direct reports, expecting to add 2-3 more in 2021. What's being proposed by our leadership team is a bonus based on a specific renewal rate. Any resources you could point me to, I would be very grateful for.
What're your suggestions?
@Kristi Faltorusso @Ziv Peled @Jay Nathan @Chad Horenfeldt @Matt Myszkowski