It's been received positively for those who have done it. Others have chose to stay generic in the information and structure.
@Chris Guzek I like the idea of a playbook with some freedom for the CSM to make it individual at the same time. This creates consistency while allowing for some fluidity.
How do the CSMs like this arrangement?
Andrew,Would you mind if I took you up on your offer with the playbook builder?
Regards,
Daryl Colborne