I have been planning to write an article regarding CS tooling and just published it on LinkedIn.
The timing is interesting as I believe this is a conversation topic for next Thursdays CS Leadership session.
It would be great to hear from others regarding what tools have worked and not worked and get some ideas flowing ahead of next weeks session.
https://www.linkedin.com/pulse/tooling-customer-success-diving-many-options-markus-siebeneick/?published=t