I was recently working to assist with the evaluation of a SaaS Management Tool with a San Diego startup.
The overall process felt like it could have been better streamlined...
We ended up:
- Going to G2/Capterra/Quora to see suggestions
- Schedule Demos with each of the top tools mentioned
- The features seemed all the same...so the differentiation came to Customer Experience throughout the process
Feature differentiation doesn't seem to be the one-and-done differentiator anymore.
Do you have a process/metrics that you follow to quickly identify and evaluate potential options? Thank you in advance!