What type of questions do you generally ask and at what milestone in your B2B SaaS journey?
Hi Manish,Samma's questions in response to yours are important to determine what specific questions to ask at particular points in the customer's journey. In general though, one of my favorite questions to ask is an open ended one: "How satisfied are you with <vendor name> as a whole" and if they hesitate at all to answer that question, start digging in with "why?" Be genuine and ensure that you want to do whatever possible to ensure that not only is it important that you have a tight relationship with your stakeholders but that you will do what it takes to ensure that your company delivers on the customer's expected outcomes.
Regards,
Daryl