Hi everyone!
We have an initiative underway where we are working on measuring the effectiveness of Success Plans. We use Gainsight for or Success Plan tracking and our thoughts right now are along the lines of "It's great we have all of these success plans – but how do we know if we are executing and getting the results we(& the customers) are looking for?"
I wanted to get your insight on best practices or creative ideas on what you have seen on how to measure this?