Besides GGR, where else do you learn more about customer success?

Hey GGRers,

I feel so fortunate to have found this community. The generosity and sharing has been amazing.

I've found GGR to be one of the best places to learn more about customer success. From the podcast to the office hours and -- best of all-- these discussion boards.

I still have a lot to learn. But finding new sources of CS info is time consuming.

So, I thought I'd ask here:

What's your favourite place to go to learn more about cs outside of GGR?

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Rebecca George

Thanks for sharing these slack communities, Cori! I will have to check them out.

Marco Ciccone

Hi Anita,

Make sure to check out Planhat's Customer Success podcast (full disclosure, I work for Planhat). We invite Customer Success leaders who share their thoughts on best practices, where the industry is heading, and more. Here are the links:

Apple Podcasts: https://podcasts.apple.com/us/podcast/the-customer-success-channel/id1216666982
Audible: https://www.audible.com/pd/The-Customer-Success-Channel-Podcast/B08K56L61G

Marco

Cori Pearce

There's a handful of Slack Communities out there for CS folks.

CS in Focus
Customer Success Leadership Network
Future of SaaS
Preflight
Support Driven

Here is link to an article with more details on each and links to sign up for access- https://churnzero.net/top-5-slack-communities-for-customer-success-professionals/

Brian Hansen

I'll be checking some of these out too, Matt, as I also dig podcasts. Another I've enjoyed is "The Jasons Take On".

Here's where I found that one, and a few others I haven't yet checked out. There's so much out there!

https://catalyst.io/blog/customer-success-podcasts

So, I thought I'd ask here:

What's your favourite place to go to learn more about cs outside of GGR?

Daryl Colborne

Hey all,
Don't forget Open Book of Customer Success. Sweet and simple with some valuable tidbits of information. I personally like the list of tools related to Customer Success

https://www.notion.so/Open-Book-of-Customer-Success-88cc1574e44b4acfaade90599004df31

@Diana De Jesus

Regards,

Daryl

So, I thought I'd ask here:

What's your favourite place to go to learn more about cs outside of GGR?

jt92

Janita!

Thank you for posting this reply! Super new here and just starting my journey and transition into Customer Success. I downloaded the "How to Get a Job in Customer Success" E-Book from SuccessCoaching and it was exactly what I needed!

I just finished my last set of interviews and hope to hear back soon, so fingers crossed!

Thanks again.

Tyler

Anita Toth

These are fantastic @Ben Winn. Looking forward to getting into them.

Ben Winn

I'd also recommend The Open Book of Customer Success from @Diana De Jesus:

https://www.notion.so/openbookofcustomersuccess/Open-Book-of-Customer-Success-88cc1574e44b4acfaade90599004df31

And of course the Catalyst community and podcast

https://catalyst.io/community

Yanira "Janita" Sesniak

It's my pleasure @Anita Toth. I also reached out on LI to connect

Anita Toth

Thanks so much for this list @Matt Myszkowski. I'm going to check out some of them this weekend. ?

Matt Myszkowski

As a massive podcast fan, I listen to a lot of those across topics ranging from Customer Success, SaaS & Leadership.

Leadership
At The Table With Patrick Lencioni
Blanchard Leaderchat
Business Is Human
The High Performance Podcast

Customer Success
Creating CS
Customer SUccess Leader
Gainsight Gamechanger
Value Realised

SaaS
Helping Sells Radio
Notion Capital
Subscribed
SaaStr

It would also be amiss of me not to plug my own (that I do not do anywhere as near as enough) podcast - CustomerSuccessMatters

Hope that helps!

Anita Toth

@Yanira . This is amazing! ? When I posted this question, I didn't even consider courses or books. Thanks for introducing me to some awesome new resources. ?

Anita Toth

@Anastasia Magnitskaia These are fantastic! ? I'll reach out to you on LI and we can connect there.

Yanira "Janita" Sesniak

Hi Anita -

Great question. Here are 2 ways to learn more about CS outside of the amazing GGR community:

Utilize training programs to level up quickly. Two of my favorite Customer Success Training programs are Gainsight's Pulse Plus and SuccessHACKER's SuccessCOACHING. Pulse Plus gives you access to what is already being accepted as the industry's leading and most widely recognized certification. SuccessCOACHING helps people interested in CS not only know the best practices, but also how to apply them to resolve the real, everyday challenges CS professional face as they work with customers.
Read up. My favorite book recommendation to anyone vying for a CSM position is "The Customer Success Professional's Handbook" by Ashvin Vaidyanathan & Ruben Rabago. After reading this book you'll better understand how your background and current skill set translates to a CSM's day-to-day responsibilities. And if you haven't grabbed a copy of it already you will find SuccessHACKER's eBook "How to Get a Job in CS" helpful as focuses on how to best position your previous experience.

Anastasia Magnitskaia

Hi Anita,
I found a few:

CS Leadership Slack Channel (feel free to send me your email address and I can invite you)
CS Leadership group on LInkedIN
Success Hacker (they have all sorts of resources, @Andrew Marks
Practical CSM

I also follow a few leaders on LinkedIn that put up great content.

Hope this helps!

Anastasia