How do you run your weekly team meetings?
How do you structure and run your weekly CS Team meetings? I've recently delegated a lot more and gave more ownership to the CSMs across their accounts. Very interested in the best practice of others in their meetings.
Do you review a dashboard and have your team report on any escalations? Present at-risk customers? Round-robin present on accounts? Currently, we look at open tasks for the team and then the team raises escalations/concerns about accounts. We also discuss any team tasks/goals toward our OKRs.
I also manage support and the support team joins this call and presents a short report on urgent tickets and any notable patterns/issues. Support is a small team (only 1) so I don't want to separate it out from CS just yet in the weekly.
Comments
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We meet biweekly for an hour and we meet every Monday and Wednesday for a 15 minute stand up.
At our biweekly 1 hour meetings this is the structure:
- Everyone shares a rose and a thorn from the past week - great way to learn about the team's week and get the team to engage. Can be personal or professional.
- Review our team's kpi's - we track 3
- Review out team's quarterly goal progress and account transition status
- Call for blockers or help
- Usually we will have between 1 and 3 more topics such as next quarter's goals, a new process to review or a professional development topic to go over
Hope that helps...
-Karen0
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