Feedback, Whats the point - gaingrowretain

James Stuart · 2020-10-12T08:16:00+00:00

Last week as part of Feedback, What's the point, we looked at whose responsibility is it to action feedback. This week we are looking at Customer Feedback Metrics, how should we use them? There are a variety of feedback metrics companies can deploy to obtain feedback from their customers such as NPS, CSAT, CES. These…