I posted on linkedin recently my POV towards onboarding surveys, more specifically the use of NPS during this stage (too soon to ask in my opinion). Obviously, the types of questions would depend on the software and customer base - I'd love to hear from the community about questions they've asked during this stage.
- What made you buy the product/service?
- How easy was it for you to get started?
- What is the most important improvement we could make to improve your onboarding experience?