When to remove a CSM from a churning account?

System · 2020-10-21T22:26:00+00:00

While not an ideal scenario, at times we may find ourselves in a situation where a member of our team is managing an account that is slowly churning. The pace causes a negative QoQ impact as usage drops and eventually a renewal impact as well. I'm curious how others handle these situations and what your policy is for when…