Fluidity of a Health Score
Hey all, we're having a discussion internally around a health score we're looking to build out and I'd love to hear peoples thoughts.
Once you've created a health score, do you gain or lose value by having that as a fixed scoring & weighting or as the product changes, and the actions you want to encourage from customers evolves, is it better to iterate the health score too?
Once you've created a health score, do you gain or lose value by having that as a fixed scoring & weighting or as the product changes, and the actions you want to encourage from customers evolves, is it better to iterate the health score too?