Hello GGR community -
What do you have in place (if anything) when a prospect wants to buy your product but isn't interested in any kind of onboarding?
The customer's reason to the sales rep is " I've been through onboardings before and I don't feel like it's an efficient use of anyone's time- either you or my staff. I'd imagine the software is fairly user friendly. The only way for me to learn is to dive in and do it. I understand that you guys feel the onboarding process is the best path for long term retention, but I can tell you from experience that is not the case with my company. Our hope is that you can turn us loose on the software, save on some resources with your onboarding team, and if it doesn't work out it isn't too painful on either end. Let me know your thoughts."
? ?? ?