Has anyone hired or had a value engineer as part of CS org?

Effie Mansdorf
Effie Mansdorf Member Posts: 81 Expert
First Anniversary
edited August 16 in CS Org Conversations
If so, I would love to hear feedback regarding this role and how it's incorporate into the CS org!

Thanks!
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  • Manan Joshi
    Manan Joshi Member Posts: 11 Contributor
    edited November 2020
    @Effie Mansdorf - We used to have value engineers / value consultants in my previous organization. CSMs could pull value engineers to cater strategic and large enterprise customer segment to drive adoption, work on value driven use-cases, and quantify the value of the platform / solution.

    - Value engineers are good at product but that's not their core competency. They're above feature / functionality and are good at driving "why and so what" conversations.
    -They are a coach and experts in use-cases.
    - Value engineers are generally experts within a domain / industry.

    Hope this helps!

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