Awesome thank you for the reply! Yes SuccessCOACHING is always producing good content. Ill keep an eye out for that!
As for all your other comments and suggestions (these are great btw) we have dabbled with Chatbots, but the visual IVR is that like a just in time outreach but specific for support? Just watched a demo on five9 not sure I completely follow it but seems like a really interesting concept to change support from reactive to proactive.I really like the concept from TurboTax where they have that call for help button and when you press it you start a video call with the support rep... Havent seen that anywhere but the IVRs seem like its something similar, with todays world changing because of Covid I can see that being more important.Anyways you gave me a lot to think about I might reply again once I digest some of your questions you posed better. Thanks again for the insight!