Customer Support (not CSM) 2021 and beyond

Nicholas Ciambrello · 2020-12-08T08:47:00+00:00

Hi All! With 2020 finally ending (not soon enough lol) our company is looking at making our plans for 2021 and beyond for the Customer Support team. I know this is a community around CSM but here at SEMrush our CSS and CSMs work very closely. One of the questions my CRO is asking as we plan is where do we see support…