Building an Industry-agreed Definition of Customer Success

David Ellin · 2020-12-09T14:30:00+00:00

During yesterday's Customer Success panel discussion hosted by Customer Success Leaders Institute, @Rav Dhaliwal was asked about his biggest gripe about Customer Success. As part of his answer, he commented that "there is no one standard industry-agreed definition of Customer Success." Half-heartedly, I put in the chat,…