I heard Loom mentioned briefly today on the CS Leadership call. I'm going to check out the free version, but I'd love insights from anyone who uses it with customers.
What do you use it for?
Do you find that customers like the videos?
Do you get better response/engagement with customers versus just emails?
Have you experienced any problems with sharing the video link via email? Everyone is warned not to click links. Our customers are hospitals and their email and firewall policies are super strict.
Any tips or comments are greatly appreciated!