Billing CSM as Hourly - Can it be successful?

Britt Hall · 2020-07-07T02:01:00+00:00

My org currently attaches a CS line item to SOWs, complete with hours/month of CSM time. I'm struggling with it on a few levels, and I'm curious if we can (or would even want to) make this successful. As I see it: Pros: * We are not a cost center. It's clear that CS is a source of revenue. * We have clear SOWs and can turn…