Hi GGR Community,
Happy 2021! What does the Future of Work look like for Customer Success professionals? As organizations continue to adapt the workplace to a new normal, where teams operate remotely and/or a hybrid, what changes have your customers experienced at their workplace? Have you had to adapt your engagement model as a result? What success/challenges have you experienced along the way, and how do you think the CS industry will evolve in light of new ways of working?
I'm interested in the Future of Work for CS and would be keen to hear from this Community of experienced CS professionals.
I shared some thoughts on the topic here:
The Future of Work for Customer Success - Where have I hit the nail on the head, and where am I missing the mark?
Cheers!
Corinne