From GGR Group Today- What would be the 4 pillars of Customer Success?

Karen Chambers
Karen Chambers Member Posts: 15 Thought Leader
edited August 16 in CS Conversations
Our group did not get a chance to review our question in GGR group today so dropping it here.  We wanted to learn how CSM's might describe 4 pillars of Customer Success to contribute to 2021 roadmap and what operations aid in obtaining those goals?  I hope this covers the whole question.
@Ashmeet Bhatti @Monica Trivedi @Heather Rosefsky please feel free to add anything I missed for question!