Hi GGR Fam,
I'm hoping this group can impart some of their wisdom on this topic.
Context: My Org has been notoriously Sales & Marketing focused for many years. CS has long been undervalued and misunderstood, and often treated as the "dumping ground" for any additional tasks. As of last year, Sales and Services (CS/ProServ) roll up to the CRO and his focus is still mainly new business. In most All Hands calls, the applause is always on new business; CS doesn't get specifically mentioned, they only talk about retention with performance/numbers/churn %. Many feel discouraged and the lack of acknowledgement is obvious.
In yesterday's 2021 Kickoff/Pre Jan All Hands, all of the company's leaders (CTO, CEO, CRO, COO, CMO) discussed the overarching initiatives for the year and how they tie into our targets. When it got to the numbers around ARR growth the focus was entirely about Sales. Not a single mention of CS.
At the close, the CEO asked if anyone had questions ... and guess who raised their hand?

I was super focused on driving home a point and not making it a finger pointing situation. Basically, I highlighted that you don't achieve any of that ARR growth without CS, yet there was no mention of us at all. Let me also add that 2020 turned out to be a great year for us SOLELY BECAUSE OF CS. We have the numbers to prove it.
TL; DR: My CEO apologized and over explained - and now I have 1:1 time with him tomorrow. He is a great guy and really transparent, so I want to make sure I maximize my time appropriately to get my point across. I have some talking points written out, but any words of wisdom or suggestions would be appreciated.
PS - Another reason I spoke out was because I felt that staying in comfortable in life gets you nowhere, and more importantly, what kind of leader would I be if I didn't live the same values and advice I give to others?
Thanks everyone in advance!