Home
Groups
Communication and article platform
Robert asmar
Hi GGR community - Our overall CS (CS+CSM) team is trying to figure out our customer communication platform around things like posting FAQ's, Knowledge Center, release notes, etc... Looking for input on whether your teams allow that information to be posted publicly on your main website or privately for customers behind a login through a portal. And why one way vs the other? As well, what tools/platforms do you utilize to post and manage those communications?
We use Freshdesk for support if that helps.
Thanks!!
Find more posts tagged with
CS Team
Comments
Pam Micznik
Hi
@Robert asmar
,
Have you heard of Knowledge Centered Services? Salesforce, ServiceNow and other major companies use this process to ensure that KB articles are relevant and up to date.
https://www.thekcsacademy.net/kcs/
Quick Links
All Categories
Recent Posts
Activity
Groups
Help
Best Of