Anyone running a CS team for an on-premise software company?
Expert 
I may be taking a new role building and heading up a customer success team for a company that has exclusively on-premise software. I've got some experience running CS for on-prem systems but most of my experience is in SaaS.
There's a general concern among the company's management about building a health score or getting adoption/usage metrics to gauge what's being used, etc. Putting in telemetry/"phone home" capabilities might be an option but it's not happening soon, and won't fit across all our customer base.
So, if you have a black box for customer usage info, etc., how would you handle it? Happy to set up an offline call with anyone that would be willing to share ideas. Thank you.
There's a general concern among the company's management about building a health score or getting adoption/usage metrics to gauge what's being used, etc. Putting in telemetry/"phone home" capabilities might be an option but it's not happening soon, and won't fit across all our customer base.
So, if you have a black box for customer usage info, etc., how would you handle it? Happy to set up an offline call with anyone that would be willing to share ideas. Thank you.