Visualizing Customer Success: Building a Collection of Images
Jeremy Mulder
Member Posts: 26 Expert


Hi GGR community - What are some of your favorite images for visualizing customer success? How have those images helped you – e.g. to better serve customers, to motivate your team, to align the company, to see trends, to showcase outcomes, to help your mom know what you do, etc? I'm ready for a refresh on how I think about CS visually. How about you? Looking forward to finding the venn diagram of CS leaders and visual thinkers and learning out loud together.
My own initial answer: I've really enjoyed the Winning By Design team's customer journey visualization, which I've recreated here. Given all the various puzzle pieces of CS, this visual feels a bit like the picture on the puzzle box and helps me 1) stay focused on the needs of customers and the company, 2) have a system, 3) measure progress, 4) stay motivated to make incremental improvement, and 5) have a focal point for departmental alignment and discussion. And if I'm honest, it feels nice to look at, too.

My own initial answer: I've really enjoyed the Winning By Design team's customer journey visualization, which I've recreated here. Given all the various puzzle pieces of CS, this visual feels a bit like the picture on the puzzle box and helps me 1) stay focused on the needs of customers and the company, 2) have a system, 3) measure progress, 4) stay motivated to make incremental improvement, and 5) have a focal point for departmental alignment and discussion. And if I'm honest, it feels nice to look at, too.
Tagged:
0
Categories
- All Categories
- 131 GGR Cafe
- 172 CS Conversations
- 960 CS Operations Conversations
- CS Org Conversations
- 205 CS Technology
- 648 Customer Journey
- 274 Digital CS (Engagement Programs)
- 32 Industry Insights
- 90 Metrics & Analytics
- 17 Value Realization
- 190 Strategy & Planning
- 15 Future Customer Success Professionals
- 7 Supporters of Gain Grow Retain
- 1 Gain Supporters
- 2 Higher Logic Vanilla
- 1 Totango
- 2 Grow Supporters
- 2 Catalyst
- 1 ChurnZero
- 4 Retain Supporters
- 1 Northpass
- Interested in Supporting Gain Grow Retain?
- Contact Us
- 17 Welcome to the Community
- 157 Job Board
- 173 Customer Success Leadership Community