CSAT Strategy - gaingrowretain

Michele McKenna · 2021-03-04T15:03:00+00:00

Does anyone have a defined CSAT Strategy that you are willing to share? I am interested in hearing you have approached CSAT and your strategy for capturing CSAT in a way that tracks the ongoing CSAT for different interactions across all teams in the organization (i.e. pre-sales, onboarding, implementation, customer…