Customer Advocacy - who owns it?
Hello,
While doing some research into advocacy (stories, case studies, reviews) it's not clear who's typically responsible for it.
Advocacy seems to fall between any these departments:
- Customer Success
- Marketing
- Product
- Sales enablement
- Customer Advocacy - separately to any of the above
Would be interested to know who owns it in your experience, and who should own it ideally?
Thanks
Simon
While doing some research into advocacy (stories, case studies, reviews) it's not clear who's typically responsible for it.
Advocacy seems to fall between any these departments:
- Customer Success
- Marketing
- Product
- Sales enablement
- Customer Advocacy - separately to any of the above
Would be interested to know who owns it in your experience, and who should own it ideally?
Thanks
Simon