Hi everyone!!
This is my first post so feedback and insight would be super helpful

. I recently started a new job at this amazing new company and my responsibilities as a CSM are quite different from my previous role. Within this role I am owning the entire customer journey, from onboarding to success to renewal. In my previous role I was solely responsible for for ensuring success through success planning and change management to driving adoption. I had a clear understanding of my role and my onboarding team did a great job in transitioning clients over to me, this transition let the customer know they achieved a milestone and were moving on to the next level, and we celebrated those milestones, but in this new role I do not have that onboarding transition as I am responsible for that. So I wanted to get some feedback and insight on what I can do to ensure customers have a clear understanding of the transition from onboarding to success management, how do I draw those lines to ensure we are always pushing forward and so that they do not feel like they just need to reach out to me for training but can reach out to be to discuss best practices, next steps and recommendations.
My current company does not have resources or templates for this and was hoping if someone had something to share that could help, i would greatly appreciate it
@jeffbreunsbach