Software is to eating the world as Customer Success is to _________ the world?

Jeremy Mulder
Jeremy Mulder Member Posts: 26 Expert
First Anniversary
edited March 2021 in Digital CS (Engagement Programs)
Hey GGR community - 

Both are growing, reason by analogy with me: 

Software is to eating the world as Customer Success is to _________ the world?
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  • Nick Mehta
    Nick Mehta Member Posts: 10 Contributor
    edited March 2021
    Love this! Funnily enough, the theme of Pulse last 5 years ago was "Customer Success is Eating the World." Maybe we were a bit early with that prognostication.

    I do think there is a fitness training analogy in here somewhere. If software is the food to give us energy, Customer Success turns that energy into muscle!
  • Carl Hoffmann
    Carl Hoffmann Member Posts: 16 Thought Leader
    5 Comments Second Anniversary
    edited March 2021
    How about "Customer Success is to Enabling the world"

    Externally, CS enables customers to get the best out of products and services.
    Internally, a strong company-wide CS program enables companies to have the right tools and people in place to lead their customers to success.
  • Jeremy Mulder
    Jeremy Mulder Member Posts: 26 Expert
    First Anniversary
    edited March 2021
    Love it @Nick Mehta.  You've known for a while: The CS future is here, it's just not evenly distributed. 

    I like the mapping to fitness and muscle.

    Additional $.02: Eating just seems the wrong metaphor. Seems too transactional for CS. I have a relationship with the things I eat, but it's not very long term:-) An amoeba may eat something, but when the conditions are right, it also may combine with it to make a multicellular organism. One of those conditions: if doing so would increase long term survival.  That said, CS is amoeba-ing the world is certainly not the answer;-)

    GGR community - other thoughts? 

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