Hi GGR,
Long overdue, I finally got an Exit Interview pilot program off the ground. As we're closing out Q1, I want to create a deck to present to Leadership (Sales, Marketing, Product, CS) to share my findings as well as recommendations for next steps. I'd love to hear from anyone who has done this successfully (or not), how they presented, and what they found to be most impactful.
For starters, this is the outline I've created to help shape the direction:
1: Initial Objectives
- What did I seek to learn and why now
- How it ties to our business goals (helps to remind the audience of why and what this is about)
2: Top line results and themes
- What did people love about our software/their experience
- What did people hate about it
- Any emerging patterns
- Experience vs Expectations (and where those came from, if identifiable)
3: Financials:
- Why we need to act on this, i.e., what is the cost of ignoring this data
4: Next Steps/Follow Up
- Address where we can improve
- If/when we fix the problems, potentially consider reaching out to share with them. They may not be clients, but if they had a generally good experience and left on good terms, it would show that we were committed to improving and they might consider us again in the future.
Suggestions, questions, comments - all welcome! Thank you!
