60-second cheat sheet on how CSMs can have more strategic customer conversations (Thx ChurnZero!)

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Bob London
Bob London Member Posts: 54 Expert
5 Insightfuls Photogenic First Anniversary
edited April 2021 in Strategy & Planning
I've observed a number of discussions here - and heard from a number of you - about your desire for CSMs to have more business-level conversations with customers.

If that's you, I humbly point you to a ChurnZero "cheat sheet" that nicely distilled my 60 minute webinar on this topic down to a 60 second reference sheet.

Here's the link: https://churnzero.net/infographic_strategiccustomerconversations/

As always, I'm happy to answer questions or offer clarifications and guidance.

Best,
Bob London
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