I've observed a number of discussions here - and heard from a number of you - about your desire for CSMs to have more business-level conversations with customers.
If that's you, I humbly point you to a ChurnZero
"cheat sheet" that nicely distilled my 60 minute webinar on this topic down to a 60 second reference sheet.
Here's the link:
https://churnzero.net/infographic_strategiccustomerconversations/As always, I'm happy to answer questions or offer clarifications and guidance.
Best,
Bob London