60-second cheat sheet on how CSMs can have more strategic customer conversations (Thx ChurnZero!)
Bob London
Member Posts: 50





I've observed a number of discussions here - and heard from a number of you - about your desire for CSMs to have more business-level conversations with customers.
If that's you, I humbly point you to a ChurnZero "cheat sheet" that nicely distilled my 60 minute webinar on this topic down to a 60 second reference sheet.
Here's the link: https://churnzero.net/infographic_strategiccustomerconversations/
As always, I'm happy to answer questions or offer clarifications and guidance.
Best,
Bob London
If that's you, I humbly point you to a ChurnZero "cheat sheet" that nicely distilled my 60 minute webinar on this topic down to a 60 second reference sheet.
Here's the link: https://churnzero.net/infographic_strategiccustomerconversations/
As always, I'm happy to answer questions or offer clarifications and guidance.
Best,
Bob London
0
Comments
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I get a Page Not Found error for this link, @Bob London
Keishla Ceaser-Jones
Senior Director, Partner Success
Digital Immersion Technologies, EAB
0 -
Hi, Keishla and thanks for pointing this out.
Apologies, here you go: https://churnzero.net/infographic_strategiccustomerconversations/
Bob0 -
Thank you!
Keishla Ceaser-Jones
Sent from my iPhoneKeishla Ceaser-Jones
Senior Director, Partner Success
Digital Immersion Technologies, EAB
0
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