Metrics for individual CSMs

Laurie Barlev · 2021-04-12T13:58:00+00:00

My team's goals revolve around retention and advocacy. I know what the team is being measured on, however, I am looking for individual CSM metrics that roll up to the team metrics and that drive behavior that we need to have. In other words, I know that to develop a relationship, my CSMs have to be having calls with their…