CS Team & Sales Training? Value Selling Framework rollout

Hi GGR Community -

Our company is getting ready to implement a new sales methodology, ValueSelling Framework, to our AE's and curious if anyone has had experience implementing this or other sales methodology's to their CS teams. The CS team will be going through the same training as our AE's, but with slight variations in roleplay/scenarios to fit the CS role.

My approach in this education been focused on the following benefits for the CS team:

Improve CS teams ability to identify pain
Improve CS teams ability to navigate the renewal process
Improve CS teams ability to speak to value over features

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Comments

Aaron Thompson

Hi There - Please check out our Outcome Based Selling bootcamps for a CSM specific sales and growth methodology that we teach to individuals and teams alike!

https://successcoaching.co/customer-success-certification-bootcamps/#obs-bootcamps

Best,

Aaron

Aaron Thompson
Chief Revenue Officer
(503) 901- 6362
www.successhacker.com
aaron@successhacker.com

Improve CS teams ability to identify pain
Improve CS teams ability to navigate the renewal process
Improve CS teams ability to speak to value over features

Nicholas Ciambrello

Havent gone through this specific training but we are making a similar transition ourselves. Its tough to break old habits the important thing that I learned from going through a few of these is the reinforcement aspect. You need to be able to take these princliples and mold them into a story that makes sense for your team and use that to coach them. For me I took the trainings and made them into workbooks for my team that allowed us to take those princliple and frameworks and put them into a document that explained how it applied to our instance then coached to that every week. Its made a ton of progress vs us just sending them through a training and ending it there

Srikrishnan Ganesan

I know a team that did this - not sure if it's ok to share in public, so will DM you.

Thanks,

Sri

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Srikrishnan Ganesan
Co-Founder, Rocketlane

Saad Khan

Hi Brennan,

I went through ValuseSelling with Scott Anschuetz years ago as a SE. It isa great program and you CSM's will benefit from it. I use the client facing, strategic questioning portion of it to train the CSMs and TAMs how to have strategic discussions with their customers. There is a lot that can be leveraged for the CSMs.

Regards

Saad