Hello GGR community! I had a completely out of the blue question come to mind this eve, and wanted to post it to get the group's thoughts.
What is your approach when it comes to connecting with customers you're working with on LinkedIn? For the CSMs, do you always connect with assigned customers? For the team leads out there, do you recommend your CSMs do so?
Does it depend on the level of touch and/or seniority level of the person whom you've spoken with? Or maybe the seniority of the CS professional? Do you connect before meeting them "in person" (aka, Zoom), or do you just stalk their profile?
Very curious to know whether folks have any guidelines or best practices they operate by!
TIA for sharing your opinions! ?