Hello GGR community! I had a completely out of the blue question come to mind this eve, and wanted to post it to get the group's thoughts.
What is your approach when it comes to connecting with customers you're working with on LinkedIn? For the CSMs, do you always connect with assigned customers? For the team leads out there, do you recommend your CSMs do so?
Does it depend on the level of touch and/or seniority level of the person whom you've spoken with? Or maybe the seniority of the CS professional? Do you connect before meeting them "in person" (aka, Zoom), or do you just stalk their profile?
Very curious to know whether folks have any guidelines or best practices they operate by!
TIA for sharing your opinions! ?
- All Categories
- 149 CS Conversations
- 957 CS Operations Conversations
- CS Org Conversations
- 182 CS Technology
- 616 Customer Journey
- 266 Digital CS (Engagement Programs)
- 31 Industry Insights
- 202 Metrics & Analytics
- 148 Value Realization
- 189 Strategy & Planning
- 13 Future Customer Success Professionals
- 121 GGR Cafe
- 7 Supporters of Gain Grow Retain
- 1 Gain Supporters
- 2 Higher Logic Vanilla
- 1 Totango
- 2 Grow Supporters
- 2 Catalyst
- 1 ChurnZero
- 4 Retain Supporters
- 1 Northpass
- Interested in Supporting Gain Grow Retain?
- Contact Us
- 17 Welcome to the Community
- 157 Job Board
- 173 Customer Success Leadership Community
- 176 Job Board Community