When is the last time your CEO spent time with your CSMs and asked for their feedback on how to sati

David Ellin · 2020-06-11T21:45:00+00:00

All too often, executives get involved with Customer Success because of issues raise by the CS team. You know when you're in a truly customer-centric organization by the effort your senior leadership puts into customer relationships - not for additional revenue but for driving success. Does your CEO initiate engagement…

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